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Jamba Juice #1382

SQUEEZE THE DAY – Are you ready for a Whirl Class Job at Jamba? Why go to work when you can come to Jamba! If you are an energetic and ambitious individual looking for a career with an organization that can give you the attention, success and career satisfaction you deserve, join our team at Jamba Juice! We are the operators of the Jamba Juice stores in South Florida and are looking forward to serving you the Worlds Best Made To Order Smoothies Mother Nature can provide with extraordinary service. With a values-oriented approach to business that meets the high standards of our employees as well as our customers, Jamba Juice has developed into a growing category leader. We're closely tied to our communities and provide fundraising opportunities at schools and events. Our success at promoting healthy lifestyles isn’t possible if we don’t take good care of our employees; we achieve great results without pushing our people to ignore their work/life balances. Jamba Juice is proud to be an Equal Opportunity Employer.

All Jamba Juice #1382 jobs
General Manager
Full Time
16 applicants
posted almost 4 years ago

Job Description

Primary Role:

A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a Jamba Juice store. A GM is accountable for maximizing the sales and profits of the store while providing exceptional level of customer service and developing strong store Team Members and Shift Leaders.

Essential Functions:

• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the store. Ensures the store Shift Leaders provide the same to the store Team Members.

• Achieves store quantitative objectives including: sales, labor, COGS and expense management.

• Facilitates Jamba yoU training programs for Team Member and Shift Leaders as well as related workshops and certification events.

• Communicates all store issues, concerns and needs to the Area Manager.

• Maintains and models operational excellence in the store.

• Responds to directives in an accurate and timely manner and ensures the same compliance of the store team.

• Recognizes and rewards outstanding performance of store Team Members.

• Demonstrates exceptional leadership behaviors.

• Executes other duties as assigned.

Customer Service

• Strives for the ultimate in-store customer service experiences and impressions. Maintains excellent customer service metrics.

• Ensures stores have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.

• Oversees the recruiting, hiring and training practices to ensure quality of store staff.

• Trains store management team to successfully handle service issues and intervene when necessary.

• Motivates and mentors Team Members on providing customers with product suggestions and information.

• Educates and engages the community and store customers on all of Jamba’s products and services.


• Adheres to and has knowledge of all company policies and procedures.

• Maintains impeccable standards concerning store maintenance, housekeeping and supplies.

• Regulates the ordering of supplies in a timely and cost effective manner.

• Coaches, counsels and directs Team Members. Leads the team in the execution of Jamba BOOST Service Standards to create an excellent customer experience.

• Leads and manages shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions.

• Communicates clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the store.

• Follows all food safety, cash handling and operations procedures and policies and ensures that store Team Members are in compliance.

• Ensures that all Team Members have mastered the store stations, meeting the Jamba operating standards.

• Coordinates, manages and participates in off-site program customer visits and deliveries

Human Resources

• Trains and on-boards new Team Members and Shift Managers on front- and back-of-house procedures.

• Provides constructive performance feedback to all store Team Members.

• Validates trainee readiness for his/her intended position and recommends appropriate course of action.

• Responds to management performance thorough reviews and objectives.

• Recruits and maintains a pipeline of qualified Team Members to meet the store operation’s needs.

• Facilitates company-wide learning initiatives as directed by the Learning and Development department.


Business Management

• Creates a store plan that supports the execution of area and company-wide initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.

• Utilizes financial tools and analyze financial reports to identify and address trends and issues in sales and performance.

• Provides the direction and communication necessary to achieve sales results and store operating plan goals.

• Exhibits expert knowledge of the store trade area and the community. Engages and educates the community and the trade area on Jamba’s Customer Value Proposition.

• Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences. Trains Shift Leaders in recognizing and influencing their business by understanding financial reports and acting on the knowledge. Ensures that all productivity numbers, sales and budgets are consistently met.


• Must be able to work 50 hours per week; must be available to work a variable shift (openings, mid-day shifts and closings) from week-to-week.

• Intermediate computer proficiency with Microsoft and POS software

• Ability to stand, bend, reach scoop and regularly lift 30-40 lbs through-out assigned shift

• Comfortable periodically working in temperatures ranging from 40° F to -10° F (walk-in cooler & freezer) 


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