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Shift Manager
Full Time
1 applicant
posted over 3 years ago

Job Description

Primary Role:

A Shift Manager is responsible for the overall shift operations, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the Shift Manager effectively is the store leader. Shift Managers typically supervise a shift with a staff of 1 to 12 team members, leading with our values, known as F.I.B.E.R. (Fun, Integrity, Believe, Excellence and Results).

Essential Functions:

  • Lead and manage shifts while acting as Manager in Charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions.
  • Communicate clearly, concisely and accurately in order to ensure effective shift operations.
  • Clearly communicate with customers and team regarding Jamba's products and brand.
  • Participate in the interviewing and hiring process for new Team Members.
  • Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members on an as-needed basis. Work with General Manager on disciplinary action as needed.
  • Train and on-board new Team Members on both front- and back-of-house procedures.
  • Evaluate staffing and food levels to ensure proper financial accountability during each shift. Hand off shift to next Manager in Charge or ensure the store is closed properly for next day's opening manager.
  • Open and/or close the store as required. Perform all safety and security tasks, (i.e., alarms) as required to open and close the store.
  • Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.
  • Effectively contribute to Jamba's outside sales initiatives that look beyond the store's four walls.

Other Requirements:

  • Must be able to work a minimum of 25 hours per week and available to work a variable shift (openings, mid-day shifts and closings) from week-to-week
  • 1-2 years supervisory experience within a food/retail company
  • High school diploma required, some college preferred
  • Intermediate computer proficiency with Microsoft and POS software
  • Ability to stand, bend, reach scoop and regularly lift 30-40 lbs throughout assigned shift
  • Comfortable periodically working in temperatures ranging from 40F to -10F (walk-in cooler & freezer)